FREQUENTLY ASKED QUESTIONS (FAQ)
1. APPLICATION AND EFFECT
Take a pea-sized amount of the cream and gently massage it into clean, dry underarm skin. The cream is completely absorbed by the skin and leaves no residue.
Yes, OWIN Deodorant Cream effectively neutralizes odor-causing bacteria with natural ingredients like baking soda and magnesium hydroxide. It offers reliable protection against body odor – all day long.
OWIN Deodorant Cream doesn't block sweat glands because it doesn't contain aluminum salts. Natural perspiration is maintained, but moisture is reduced by absorbing ingredients like arrowroot powder, leaving your skin feeling pleasantly dry.
One application per day is usually sufficient. If necessary, you can apply the cream more often, for example, after exercise. One 30 ml container lasts for about 6–8 weeks, depending on use.
Yes, it may take your body about 1-2 weeks to adjust to the natural ingredients, especially if you've previously used a deodorant containing aluminum salts. During this time, you may experience increased sweating or odor, but this will quickly subside.
Yes, OWIN Deodorant Cream is specially developed for sensitive skin. Nourishing ingredients like coconut oil and shea butter soothe the skin and reduce irritation – even after shaving.
- Clean the can:
Clean your empty can thoroughly – ideally with warm water, a mild dish soap, and a soft brush. Then dry thoroughly. - Heat the refill pack:
Place the closed refill pack in a glass or cup of hot (not boiling!) water for about 2 minutes. Ideally, around 60°C is ideal – if you can dip your finger in briefly, the temperature is right. - Transferring:
Once the contents have melted, cut off a corner of the packet and carefully pour the liquid cream into the container. Then simply let it cool—at room temperature or in the freezer if you want it to cool down faster. Done!
Your OWIN can is ready for use – reused instead of thrown away.
OWIN combines sustainability, natural ingredients, and high performance. Our formula is based on 100% natural, vegan ingredients, is aluminum-free, and comes in sustainable, compostable packaging. With the choice between cans and refill packs, we focus on conscious consumption and environmental friendliness.
Deodorant creams work more specifically while simultaneously caring for your skin. They contain no propellants, no microplastics, and no unnecessary additives. You apply them with your fingers – this stimulates circulation and makes application more mindful. And: Our cream works where it's meant to – gently, sustainably, and effectively.
Yes, OWIN Deodorant Cream can also be used on other areas of the body where you sweat heavily, such as your chest, back, or feet. It's gentle and effective without irritating the skin.
2. SUSTAINABILITY AND PACKAGING
The refill pack system allows you to reuse your OWIN can. Once your deodorant cream is used up, you can purchase a refill pack and refill the can. This saves resources and reduces waste.
The OWIN can is made from sustainable materials (20% bioplastic and 80% wood chips) that are fully compostable or recyclable. It is designed to last and be reused multiple times, significantly reducing its environmental impact.
Yes, our cans are compostable and our refill packs are 100% recyclable. Additionally, we use recycled cardboard for our outer packaging to further minimize our environmental footprint.
Refill packs significantly reduce material consumption because they are lighter and more resource-efficient than a full can. Resource and energy consumption are also lower than with a can. Reusing your OWIN can helps minimize waste and protect the environment.
The refill packs are fully recyclable and can be placed in the yellow bag or appropriate recycling bin. Please ensure they are disposed of properly to ensure recycling.
3. FRAGRANCE AND VARIANTS
All OWIN fragrances are unisex and designed to be worn by everyone. Eucalyptus is particularly well-suited for a refreshing and invigorating note, while Sweet Lime, with its warm freshness, offers appealing elegance. Lavender is subtle and calming. Nude is ideal for those who prefer a fragrance-free scent.
Yes, you can do that at any time. You can easily change your fragrance and try out different variations in your account.
OWIN currently offers four fragrances: Lavender, Sweet Lime, Eucalyptus, and Nude. Each fragrance has been carefully developed to offer you a unique fragrance experience.
Yes, our nude version is specifically designed for sensitive skin and those sensitive to essential oils. It contains no fragrances, but smells naturally and subtly of the ingredients used.
4. INGREDIENTS AND SKIN COMPATIBILITY
OWIN Deodorant Cream is made from high-quality natural ingredients such as coconut oil, shea butter, and magnesium hydroxide. These provide intensive care, odor neutralization, and moisture regulation. Baking soda and zinc oxide inhibit odor-causing bacteria, while essential oils provide a fresh scent.
Yes, our deodorant cream was specially developed for sensitive skin. We avoid harsh ingredients like alcohol or artificial fragrances and rely on skin-soothing ingredients like coconut oil and shea butter. For particularly sensitive skin or those who react to essential oils, we recommend our nude version.
Absolutely. Our deodorant cream is 100% vegan and is developed and manufactured without animal testing. All our ingredients are plant-based.
Yes, we only use ingredients of natural origin that are so gentle and safe that they are theoretically edible. This underscores our commitment to the highest quality and safety for your skin.
No, OWIN Deodorant Cream doesn't leave white marks or residue on clothing. It's formulated to absorb completely into the skin and work where it's needed.
Yes, our deodorant cream is free of aluminum and instead uses natural ingredients such as baking soda and magnesium hydroxide to effectively neutralize odors and regulate the skin's pH.
Edible cosmetics means that the ingredients used are so natural and harmless that they are theoretically safe to eat. This demonstrates how we avoid harmful or unnecessary additives and focus on the purest, highest-quality ingredients. Of course, we don't recommend eating the deodorant cream, but this approach demonstrates how safe our products are for the skin and body.
5. AVAILABILITY AND PURCHASE
Our products are currently available exclusively online through our webshop. This allows us to offer you the best service and a direct connection to our brand.
The subscription model is flexible and simple. Choose between a can subscription or a refill pack subscription, and adjust the delivery intervals and fragrances at any time in your customer account. You can also cancel or pause your subscription at any time.
Delivery within Germany usually takes 2–4 business days. International orders may take slightly longer, depending on the destination country.
Yes, we ship internationally. However, shipping costs and delivery times may vary by country. Please see our shipping policy for more information.
Yes, you can pause your subscription at any time. Simply go to your account and adjust your settings accordingly. You can reactivate it once you're ready.
With a subscription, you save up to 20% compared to individual purchases. You benefit from free shipping within Germany, can flexibly customize the fragrances and delivery intervals, and no longer have to worry about reordering. It's convenient, sustainable, and offers you maximum flexibility.
6. SHIPPING & RETURNS
Shipping is free for subscribers within Germany. For individual orders, we charge a flat rate of €4.95. International shipping costs vary depending on the destination and are displayed during checkout.
Delivery within Germany is usually 2–4 business days. International deliveries can take up to 7–14 days, depending on the destination country.
We offer a 30-day return policy for unused and unopened products. Please contact our customer service team to initiate a return.
If you wish to return a product, please contact us within 14 days of receiving your order. We will send you return instructions. Please note that you are responsible for the return shipping costs.
If you find that the address in your order is incorrect, please contact us as soon as possible at [support email]. If the package hasn't been shipped yet, we can correct the address.
Yes, we also deliver to DHL Packstations. Simply enter the appropriate Packstation and postal code during checkout.
If your package hasn't arrived within the specified delivery time, please contact us. We'll be happy to help you track it and find a solution.
The return shipping costs are borne by you as the customer. We recommend sending the return item insured, as we cannot accept liability for lost packages.
7. ORDER & PAYMENT
You can track the status of your order using the tracking link we'll send you via email after shipment. If you encounter any issues, please contact us.
If you have any problems completing your order, please first check your payment information and internet connection. If the issue persists, contact our customer service.
Changes are only possible as long as your order hasn't been shipped. Please contact us as soon as possible.
If your order hasn't been shipped yet, you can easily cancel it. Simply contact us by email.
We accept credit cards, PayPal, Klarna (purchase on account, instant bank transfer), Apple Pay, and Google Pay. International orders may include additional payment options depending on your region.
Please contact Klarna directly if you have any issues with your invoice. You can reach Klarna customer service via their website or app.
No, vouchers or discount codes cannot be combined. Only one discount code can be redeemed per order.